Registration and Benefits
Q. How can I become a member of ‘My
Q. Who can join My Happiness Reward
You can register online now at happiness.drukair.com.bt
Q. What are the benefits of joining
My Happiness Reward Program?
Any person the age of 2 years or older holding an ID Proof Document of any nationality.
Q. When and from where will I get my
Happiness Reward Program members can earn miles when they fly with us that can be
spent on free tickets and class upgrades. Happiness Reward has 3 membership tiers:
you start as a Silver member and the more you fly with Drukair, Royal Bhutan Airlines,
the higher your membership tier becomes. Each membership tier is packed with benefits
and privileges. Gold and Platinum tiers bring more exclusive benefits such as lounge
access, additional baggage allowance, and more.
Q. What do I do if My Happiness Reward
card is lost or stolen?
You will receive your Silver card within a month after your card is ready. We will
notify you when the card is ready through email and you can collect from the location
specified when you register with us. In the meanwhile, you may quote your registered
mobile number for your mileage claims.
Q. Is a family account permitted?
Kindly inform the Happiness Reward Program In-Charge if you have lost your card.
The loss of this card will not result in the loss of your miles. The Service team
will request a new card for you and it will be sent to you directly. Silver and Gold
card holders will be charged 1000 Miles and Platinum members will be mailed replacement
cards free of charge.
No, enrolment can only be done on an individual basis.
Earning Miles on Drukair flights
Q. Will I earn miles for my past flights
with Drukair, Royal Bhutan Airlines, prior to the date of joining the program?
Q. What is the time frame to credit
Yes, you can earn miles prior to date of joining the program subject to your travel
undertaken within the last three months from current date. Kindly login to your
account and visit the Claim Missing Miles section to claim miles on such flights.
Q.How can I make sure I get all my
You must credit your miles within three month from the date of travel or you may
have to strongly document your travel if older.
Q. How can claim miles on unrecorded
Drukair flights or if my miles are not credited automatically?
Just quote your registered mobile number or your membership card number every time
you check-in for a flight. Confirm that the name in the booking/Ticket is exactly
as it appears on your Passport/Citizenship ID/Voter ID and as enrolled in the program.
Q. How long does it take for miles
to be credited to my account?
To add unrecorded Drukair flights undertaken within the last three months from current
date, kindly login to your account and visit the Claim Missing Miles section.
Q. How do I move up the tier status
to Gold and Platinum?
Miles will be credited within 1 working day after you have flown.
To reach Gold status you must have flown 15,000 Miles within a period of 365 days.
Q. What are the benefits for children
To reach Platinum status you must have flown 30,000 Miles within a period of 365
Children age 2-12 are eligible to earn and redeem miles like any other member.
Redeeming Miles earned with Drukair
Q. How can I redeem a Happiness Reward
Q. Can I redeem miles for a One-Way
Happiness Reward Tickets can be availed through Drukair Reservation and Booking offices
located at Chang Lam Plaza, Thimphu or Neymezampa, Paro.
Q. Can I use My Happiness Reward miles
to book a Free Happiness ticket for family and friends?
Yes, you can choose to redeem miles for a one-way trip or a round-trip.
Q. Are Happiness Rewards inclusive
Yes, you can redeem rewards for your family and friends.
Q.Can I make changes to my Free Happiness
No. Happiness Rewards are not inclusive of tax, fees and surcharges. You will have
to pay them at the time of issuing the ticket.
Changes are permitted as per Tariff Manual and administrative charges may apply.