FAQ

Registration and Benefits

Q. How can I become a member of ‘My Happiness Reward’?

You can register online now at happiness.drukair.com.bt

Q. Who can join My Happiness Reward Program?

Any person the age of 2 years or older holding an ID Proof Document of any nationality.

Q. What are the benefits of joining My Happiness Reward Program?

Happiness Reward Program members can earn miles when they fly with us that can be spent on free tickets and class upgrades. Happiness Reward has 3 membership tiers: you start as a Silver member and the more you fly with Drukair, Royal Bhutan Airlines, the higher your membership tier becomes. Each membership tier is packed with benefits and privileges. Gold and Platinum tiers bring more exclusive benefits such as lounge access, additional baggage allowance, and more.

Q. When and from where will I get my Silver Card?

You will receive your Silver card within a month after your card is ready. We will notify you when the card is ready through email and you can collect from the location specified when you register with us. In the meanwhile, you may quote your registered mobile number for your mileage claims.

Q. What do I do if My Happiness Reward card is lost or stolen?

Kindly inform the Happiness Reward Program In-Charge if you have lost your card. The loss of this card will not result in the loss of your miles. The Service team will request a new card for you and it will be sent to you directly. Silver and Gold card holders will be charged 1000 Miles and Platinum members will be mailed replacement cards free of charge.

Q. Is a family account permitted?

No, enrolment can only be done on an individual basis.

Earning Miles on Drukair flights

Q. Will I earn miles for my past flights with Drukair, Royal Bhutan Airlines, prior to the date of joining the program?

Yes, you can earn miles prior to date of joining the program subject to your travel undertaken within the last three months from current date. Kindly login to your account and visit the Claim Missing Miles section to claim miles on such flights.

Q. What is the time frame to credit miles?

You must credit your miles within three month from the date of travel or you may have to strongly document your travel if older.

Q.How can I make sure I get all my miles credited?

Just quote your registered mobile number or your membership card number every time you check-in for a flight. Confirm that the name in the booking/Ticket is exactly as it appears on your Passport/Citizenship ID/Voter ID and as enrolled in the program.

Q. How can claim miles on unrecorded Drukair flights or if my miles are not credited automatically?

To add unrecorded Drukair flights undertaken within the last three months from current date, kindly login to your account and visit the Claim Missing Miles section.

Q. How long does it take for miles to be credited to my account?

Miles will be credited within 1 working day after you have flown.

Q. How do I move up the tier status to Gold and Platinum?

To reach Gold status you must have flown 15,000 Miles within a period of 365 days.

To reach Platinum status you must have flown 30,000 Miles within a period of 365 days.

Q. What are the benefits for children age 2-12?

Children age 2-12 are eligible to earn and redeem miles like any other member.


Redeeming Miles earned with Drukair

Q. How can I redeem a Happiness Reward Ticket?

Happiness Reward Tickets can be availed through Drukair Reservation and Booking offices located at Chang Lam Plaza, Thimphu or Neymezampa, Paro.

Q. Can I redeem miles for a One-Way trip?

Yes, you can choose to redeem miles for a one-way trip or a round-trip.

Q. Can I use My Happiness Reward miles to book a Free Happiness ticket for family and friends?

Yes, you can redeem rewards for your family and friends.

Q. Are Happiness Rewards inclusive of taxes?

No. Happiness Rewards are not inclusive of tax, fees and surcharges. You will have to pay them at the time of issuing the ticket.

Q.Can I make changes to my Free Happiness Ticket?

Changes are permitted as per Tariff Manual and administrative charges may apply.

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