Program Terms & Conditions

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ABOUT THE PROGRAM

My Happiness Reward, Bhutan’s first frequent flyer program was launched on 10th November 2014, in commemorating the birth anniversary of His Majesty the Fourth DrukGyalpoJigmeSingyeWangchuck and in celebrating his enlightened and visionary philosophy, Gross National Happiness.

The members of the program can accumulate miles corresponding to the distance flown on Drukair and the class of service availed. Accrued miles may then be redeemed for free air tickets (Happiness Reward Ticket), upgrades at airports (Happiness Class Upgrade) and other benefits.

ENROLEMENT

Eligible individuals may register online at happiness.drukair.com.bt on the program website.

ELIGIBILITY

To enrol in the program as a member, the individual must be:

a) At least 12 years of age or older

b) Holding a valid ID proof document of any nationality

DOCUMENTATION

The accepted ID proof documents for enrolment are as follows:

1. Passport or,

2. Citizenship ID Card (for Bhutanese nationals only) or,

3. Voter ID (for Indian Nationals only).

MEMBERSHIP TIERS

Drukair offers 3 tiers of membership:

1. Silver (Basic tier)

2. Gold

3. Platinum (the elite tier).

MEMBERSHIP NUMBER

The registered mobile number, without the country code, will be the reference point of the member’s relationship with the Happiness Rewards Program. Additionally, the membership card number is an alternative reference point of the member in the program.

MEMBERSHIP CARD

Members will receive the silver membership card after registering with the Happiness Rewards Program online at happiness.drukair.com.bt

PROGRAM TERMS AND CONDITIONS

The terms and conditions of the program which explains the nature and scope of the relationship between My Happiness Reward, the frequent flyer program of Drukair, Royal Bhutan Airlines, and a member of the program are detailed hereunder. The terms and conditions are subject to change from time to time.

  • 1) To participate in the Program, the applicant must be at least 12 years of age or older holding a valid ID proof document, of any nationality.
  • 2) Only an individual can be enrolled as a member per account.
  • 3) Miles can be earned on all scheduled Drukair flights except on unused, forfeited, refunded, free, no value, denied boarding, barter, infant fares, and on all non-revenue tickets.
  • 4) Miles accumulated on Drukair is determined by the distance travelled and the class of service availed.
  • 5) Members receive mileage credit based on distance between origin and destination of Drukair operated flights as determined by Drukair..
  • 6) Each Mile earned is valid to be redeemed for 24 months period from the date of credit.
  • 7) All travel documentation, including tickets, boarding passes, electronic ticket payment and other payment receipts should be retained until miles has been credited to your account.
  • 8) It is the responsibility of each Member to present their membership card / mobile number at the airport check-in counter in order to help ensure that all your miles has been credited.
  • 9) Miles can be accumulated solely by the enrolled member who travels, regardless of who pays for the ticket, and cannot be combined with or transferred to the accounts of other members.
  • 10) Membership and accrued Miles are non-transferable from one member to another under any circumstances.
  • 11) Drukair may change the Happiness Reward Program rules, regulations, and benefits, conditions of membership, in whole or in part at any time with or without notice even though change may affect the value of the mileage or rewards already issued.
  • 12) The selling, purchasing, bartering, auctioning or exchanging of all happiness Rewards, including Happiness Reward Ticket for compensation is strictly prohibited. Drukair reserves the right to withhold or confiscate the Happiness Reward Documents, void all available Miles, close accounts, terminate membership, with or without notice, and take legal action in the event of any member found to be conducting a commercial transection with third parties involving Happiness Reward Documents.
  • 13) Drukair reserves the right to terminate the Happiness Reward at any time.
  • 14) Any disagreement with regard to the Happiness Reward program shall be subject to the Laws of the Kingdom of Bhutan and referred to the Royal Court of Justice in Paro as the court of first instance.
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